Frequently Asked Questions – Riskap.shop

• Where are your products manufactured?

  👉 Responsible origin and manufacturing

  Our textiles come mainly from Europe (Portugal, Spain) or Asia (Bangladesh, India), in certified workshops respecting recognized social and environmental standards (GOTS, OEKO-TEX, Fair Wear, etc.).
  Printing and shipping are carried out from France 🇫🇷, which guarantees high quality and reliable tracking.

• What types of textiles do you offer?

  👉 Organic cotton and sustainable materials

  We favor comfortable and eco-friendly materials, with a wide range in organic 100% cotton 🌱. Each product sheet indicates the exact composition and associated labels.

• What are the delivery times?

  👉 Speed and follow-up guaranteed

  • Metropolitan France : 3 to 6 working days

  • Reunion Island / DOM-TOM : 7 to 14 working days

  • International : variable depending on the destination
    You will receive a tracking number as soon as it is shipped 📦.

• How much are the delivery charges?

  👉 Automatic calculation according to your destination

  Fees are automatically calculated at checkout. We also regularly offer free shipping deals 🚚✨.

  Delivery is free for purchases over €55.

• Do you offer returns or exchanges?

  👉 14 days to change your mind

  Yes 😊 You have 14 days after receipt to request a return or exchange (size, defect, etc.).
  👉 Simply contact us via the page Contact or by email.

• What payment methods do you accept?

  👉 Security and flexibility

  • Bank card (Visa, Mastercard, etc.)

  • PayPal

  • Secure online payment 🔒

   

• How do I choose my size?

  👉 A simple guide to each product

  A detailed size guide is available on each product sheet.
  If you're unsure, go up a size for more comfort 👕.

• Is it possible to customize a product?

  👉 For unique creations

  Some models can be customized (text, design). If you have a special project, contact us and we'll see what's possible together 🎨.

• How do I care for my clothes?

  👉 Tips for lasting longer

  • Machine wash at 30°C (preferably upside down)

  • Avoid the dryer

  • Iron inside out, without direct contact with the pattern

• Do you have a physical store?

  👉 For now only online

  At the moment, our products are only available on riskap.shop 🌍.
  But we sometimes participate in events and markets in Reunion: follow our networks to be informed 📲.